Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at puppycomfy@outlook.com. Please note that returns will need to be sent to the specified address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at puppycomfy@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at puppycomfy@outlook.com.
At Puppycomfy, customer satisfaction is our priority.
If you need to return an item, please contact us at:
puppycomfy@outlook.com
You may request a return within 30 days after receiving your order.
How to Request a Return
Please provide the following information when requesting a return:
• Order number
• Name used for the order
• Reason for the return
• Photos of the item (if applicable)
Our support team will review your request and provide further instructions.
Return Conditions
To be eligible for a return, your item must:
• Be in the same condition as received
• Be unused and unworn
• Include original tags (if applicable)
• Be returned in the original packaging
• Include proof of purchase
Items returned without prior approval will not be accepted.
Return Process
Once your return request is approved:
1. We will provide return instructions.
2. Please send the item back according to the instructions provided.
3. Once we receive and inspect the item, we will process your refund or replacement.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos.
We will review the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
• Custom & personalized products
• Custom Pet Photo Paw Night Light
• Custom Pet Photo Night Light
• Made-to-order apparel
• Sale items
• Gift cards
• Shipping protection add-ons
Please double-check all personalization details before placing your order. Once production has started, changes cannot be made.
Handmade Products
Our handmade products, including cat-shaped and dog-shaped vases, are unique pieces.
Minor variations in color, texture, or finish are not considered defects.
If your item arrives broken or significantly different from the description, please contact us within 48 hours of delivery with photos.
Exchanges
If you would like to exchange an item, the fastest option is to return your original item and place a new order once the return is approved.
For exchange assistance:
puppycomfy@outlook.com
Refunds
Once we receive and inspect your return, we will notify you about the refund status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional time for your bank or payment provider to process the refund.
If you have not received your refund after 15 business days, please contact us:
puppycomfy@outlook.com
Return Misuse
Customers may not misuse the return process, including:
• Sending back a different item
• Returning items without approval
• Providing false return information
Puppycomfy reserves the right to refuse returns that do not meet our return requirements.