Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Processing times may be slightly longer during holidays.
Shipping Time
- Standard Shipping: 5–10 business days
- Expedited Shipping (where available): 3–5 business days
Delivery times are estimates and may vary depending on the destination and carrier.
Shipping Destinations We ship to many countries and regions worldwide. If your location is not available at checkout, please contact our customer support team.
Shipping Rates Shipping costs are calculated automatically at checkout based on order weight, dimensions, and delivery address.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website.
Pet Products Our pet accessories — including Pet Night Lights and Pet Collar Frames — are carefully packaged to ensure safe delivery. If you receive a damaged item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
Apparel All clothing items are quality-checked before shipment. If you need to exchange an item due to sizing, please refer to our Return & Exchange Policy.
Contact Us For any shipping-related inquiries, please reach out to us via our website's contact page or customer service email.