Shipping policy

Processing Time

All orders are processed within 1-3 business days after payment confirmation. During peak seasons and public holidays, processing may take 3-7 business days.

Shipping Time

Standard Shipping: typically 10-15 business days after dispatch Expedited Shipping (where available): 5-8 business days after dispatch During peak seasons, public holidays and high-volume periods, delivery may take longer than the ranges above.

All delivery times are estimates based on carrier performance and destination. They are not guaranteed delivery dates. Once an order has been dispatched, delivery timing is controlled by the carrier and local customs, and is outside our direct control.

Pre-Order and Back-Order Products

Some products are sold on a pre-order basis. The expected dispatch date is shown on the product page and in your order confirmation email.

Pre-order timelines may be extended by supplier or production delays. If a delay occurs, we will notify you by email and offer the choice of waiting for the revised dispatch date or cancelling for a full refund.

Shipping Destinations

We ship to many countries and regions worldwide. If your location is not available at checkout, please contact our customer support team at puppycomfy@outlook.com.

Shipping Rates

Shipping costs are calculated automatically at checkout based on order weight, dimensions and delivery address. Any duties, taxes or import fees charged by the destination country are the responsibility of the recipient and are not included in our prices.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package on the carrier's website. Tracking may take 2-3 business days to update after dispatch.

Pet Products

Our pet accessories - including Pet Night Lights and Pet Collar Frames - are carefully packaged to ensure safe delivery. If you receive a damaged item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

Apparel

All clothing items are quality-checked before shipment. If you need to exchange an item due to sizing, please refer to our Refund & Return Policy.

Delayed or Lost Shipments

If tracking shows no movement for more than 10 business days, contact us at puppycomfy@outlook.com and we will open a carrier investigation. Where a parcel is confirmed lost in transit, we will reship or refund in full.

Contact Us

For any shipping-related inquiries, contact us at puppycomfy@outlook.com or through our website's contact page. We reply within 1 business day.